Esuasion Terms & Conditio
Using our web sites or placing of an order indicates your acceptance of these Terms and Conditio
Our terms and conditions meet the minimum standards required under UK distance selling regulations and we reserve the right to alter them on a per order/customer basis at any time, using the UK regulations as a minimum standard, without notice. We will only do this under specific circumstances. For example; When the customer or delivery address is outside the UK, the products or services purchased are not part of our standard offerings or other regulations apply.
Definitio
Personalised Products – These are items that have been created or personalised to your requirements. These include, but are not limited to personalised golf balls, printed clothing etc.
Standard Products – These are items that are sold as per the manufactures description and have not been modified or personalised in any way.
Software - These may be physical items such as CD's, DVD's etc. or downloadable products such as MS Word Documents, PDF, MP3, MP4 files etc.
Trade Sales - These are items that have been supplied discounted from our single item rate. Some of our web sites display these discounted multiple item rates. If you don't wish to use the discounted rate so that the order is not considered a trade sale, you should contact us in advance and the full single price rate will be applied regardless of the quantities purchased.
Opening hours - We are open between 9:00 and 17:00 Monday - Friday excluding UK bank holidays. We operate with reduced staff cover between 27th Dec and 2nd Jan. Due to the number of orders we need to process, It may not be possible to contact us by telephone during December or at other busy times of the year. We may also operate reduced telephone coverage at other times of the year to accomodate activities such as staff training. We always recomend you contact us by email.
Reasonable time periods - We do not include weekends or bank holidays within the reasonable period time frame. However, we do include non working hours. For example 24 hours is considered to be 1 working day.
Purchase
Standard Products
We do not have a binding contract until the goods have been dispatched by us. We reserve the right to cancel any order without prior notice. In this i
Personalised Products
We do not have a binding contract until the order has been accepted by us. We reserve the right to cancel any order without prior notice. In this i
Many companies may be involved in the delivery of your order, therefore any delivery date specified can not form part of the contract. Producing personalised products often involves the need for files and proofs to be transferred to/from the customer for approval/adjustment, and while we will always attempt to meet any delivery date specified all orders are delivered on a best effort basis.
If you request us to compile your artwork based on a description or the artwork you have supplied needs to be modified, we suggest requesting a proof (This may incur an additional charge) before the main order is printed. All artwork will be compiled based upon our interpretation of your description, the images supplied and how our systems and software display them. We recomend all artwork is supplier in a standard fixed file format such as jpg or gif. If you require the use of non standard PC fonts you must supply the font file with permission for us and our suppliers to use it in the products of your products.
Trade Sales
Items purchased subject to a quantity discount are considered trade sales and not subject to consumer distance selling regulations. Please ensure you read these terms and conditions for more information on our returns policy for trade sales.
Artwork For Personalised Products
All artwork for personalised goods must be supplied as per the instructions detailed on the appropriate web site. It is the responsibility of the customer to ensure the artwork is provided in the correct format and looks correct when viewed on multiple I.T. platforms. If you supply your artwork in a format not specified or at a different resolution we will still attempt to use your artwork but the results may not appear as you expect or how we describe them. We recommend that all artwork is either supplied in a fixed format (i.e. the graphics and fonts are locked). This will ensure it is displayed and reproduced in a consistent format. Do not provide any artwork in Word, Excel, Power point, Unlocked EPS,AI,PNG or other similar type formats. The application used to display the file on the equipment used in the preperation and production of your items may replace fonts to use the closest match available and adjust text/graphic layout without providing any warning. If you require the use of non standard PC fonts you must supply the font file with permission for us and our suppliers to use it in the products of your products.
Description Of Goods
The description of items offered for sale on our web sites are provided by the product manufacturer or their UK agents/distributors. Some of the items we sell are hand made and/or made from natural materials and any descriptions, colours, measurements and photographs should be considered approximate and for guidance only.
Product photographs and other images may contain items that help show the product in context. For example: the product may be placed in a room or situation where it's design to be used. These additional items are not supplied as part of the product and you should check the full description before placing an order.
Some product images are supplied by the manufacturer and the final product may look slightly different. You should also consider colours and quality of the image may vary slightly from computer to computer and therefore should only be considered as a guide.
From time to time a manufacturer may change or improve the product slightly without notifying us - this may include the packing, ingredients, materials used, size etc.. While we constantly monitor the goods supplied to us and update our web sites accordingly it is impossible to be 100% accurate and the goods we supply may not match the descriptions or photographs exactly. The products supplied to you will be the current version as supplied in the UK to us by the manufacturer or distributor.
Use Of Our Web Sites And Their Features
All rights, including copyright, in the content of our web pages are owned and controlled by Esuasion Limitedd. or our suppliers.
In accessing Esuasion Limited owned web sites, you agree to be bound by the terms and conditions as set in this document. If you are not in agreement, you should terminate your use of the site forthwith.
Individual users are granted permission to download pages and store them temporarily without alteration for the purpose of viewing on a personal computer or monitor, and to print pages for the sole purpose of viewing or reading them. The permission to download and print pages does not allow the material or any part of it to be incorporated into another web site or other publication and commercial use of any material contained herein is expressly prohibited.
Many of our web sites have standard features such as detailed product information and shopping carts. They also have advanced features that allow you to check the status and history of your orders, update your personal details, quick "Buy Now" options, online forums etc. While we perform reasonable tasks to ensure the features are easy and secure to use, It is your responsibility to ensure you are aware of how to use these features and of any potential security issues. We can not be held responsible if any incorrect use results in an error - For Example: incorrect delivery address being specified, personal details being disclosed within a forum or not having read the full product description before placing an order.
The technical and design contents of our web sites are updated on a regular basis. The design may change, new features may be added and others removed. If you are unsure how to use any features of our web sites, please contact us for guidance before using the web site.
Cancellations, Returns & RefundsOur cancellation, returns and refund policy is in accordance with UK distance selling regulations. Before returning any items to us, please read and ensure you understand these terms and conditions and download, print and complete our returns form from www.esuasion.co.uk/returns_form.pdf . Any orders/items returned without this complete form may take longer to process and refund as it is more difficult for us to locate your details.
Trade Sales
For trade & discounted sales, you must notify us within 2 working days from taking delivery of any returns. Non damaged or non faulty goods are subject to a restocking fee of not less than 25% of the order value. You should contact us prior to returning any items to us to obtain confirmation that we will accept the items. If you return these items to us without prior permission an additional administration fee of £10 plus the full shipping charge will apply to cover our costs involved in returning the items to you. The shipping cost paid at time of purchase is often subsidised by us, so the full shipping charge may be higher than the initial cost of delivery. The full charge may also include any charges or further costs we incur having the items returned by you, such as the cost of collection from a depot, unpaid or part postage cost or other return charges made by the courier or other authority or company involved in the delivery. We will retain the items for a maximum of 14 days. If payment for re-delivery is not received within this time period, we will assume the goods are not required and will be disposed of.
Any returned items should be accompanied with a signed returns form, available to download from www.esuasion.co.uk. We accept no liability for loss or damage during return tra
Personalised Products
Personalised products are made especially for you and as such are classed as "custom" for the purposes of the
If you return these items to us without prior permission an additional administration fee of £10 plus the full shipping charge will apply to cover our costs involved in returning the items to you. The shipping cost paid at time of purchase is often subsidised by us, so the full shipping charge may be higher than the initial cost of delivery. The full charge may also include any charges or further costs we incur having the items returned by you, such as the cost of collection from a depot, unpaid or part postage costs or other return charges made by the courier or other authority or company. We will retain the items for a maximum of 14 days. If payment for re-delivery is not received within this time period, we will assume the goods are not required and will be disposed of.
Any returned items should be accompanied with a signed returns form, available to download from www.esuasion.co.uk. We accept no liability for loss or damage during return tra
If you wish to cancel an order for personalised products after we have started to prepare your products or have already incurred costs For example, producing artwork files etc. The full costs of any work already undertaken plus an additional 15% charge will apply. This is subject to our discretion and we are unable to guarantee this for every product we sell.
Standard Products
If you decide that you placed the order in error the items you have ordered may be returned in their original condition and packaging ( unopened, not used or worn), at your expe
Order cancellations (in full or part) must be made in writing (by email, letter or fax) within 7 days from the date your order is signed for as delivered. Under the distance selling regulations, cancellation by phone can not be accepted. If you cancel your order by email, you must send it to a valid address and should request a read receipt to confirm delivery.
We consider 7 days to be a reasonable time in which to return the goods to us and you should use an appropriate delivery method to ensure the products reach us within this time period.
If the products have been used or the blister packing has been opened and/or are not in the original condition (this excludes packaging added by us and used to protect the goods during transit), we are unable to issue a full refund. However, we may issue a partial refund less a restocking fee no less than 25% of the product value. This is subject to our discretion and we are unable to guarantee this for every product we sell. If we are unable to accept the return, you will be responsible for the full cost of returning the items to you. This includes any charges incurred by us when you returned the goods. We will retain the items for a maximum of 14 days. If payment for re-delivery is not received within this time period, we will assume the goods are not required and will be disposed of.
We do not accept returns for goods/items that have been used unless they are faulty. If this is the case, after investigation to confirm the fault, we will either replace the item or return it to the manufacturer for repair.
We can only credit the card/bank account used to make the original payment. This is in accordance with UK anti-fraud and money laundering regulations.
Software - Due to the nature of these products, we are unable to accept returns or issue refunds for any type of software product. This includes but is not limited to PDF & Word documents, Music and Video files, computer applications/programs and downloadable information.
Credit Card Chargebacks
The name that will appear on your statement for any credit card transaction made with us will be ESUASION. It is very important you do not contact your credit card company and report this transaction as unknown to you if the order has been delivered and signed for. If you feel there is a problem with your order you must contact us in writing (letter or email) to resolve the problem. Canceling the transaction with your credit card company will be considered theft or fraud and your details will be passed to the relevant authority for further investigation.This may result in us making a claim against you and could damage your credit rating.
If a transaction is charged back to you and proof of delivery is available, we reserve the right to either:
A) Re-charge the credit card to used to make the payment for the full amount, plus an additional £20 to cover our administration costs.
or
B) Issue a claim via the appropriate legal service - This may affect your credit rating and leave CCJ's against you.
Delivery
All physical products are dispatched by courier or post, are i
Any delivery date specified by the customer can not form part of the contract. We will always attempt to meet any delivery date specified but all orders are delivered on a best effort basis.
Parcels that can not be delivered or remain uncollected for the holding period specified by the courier (usually 5 working days) will automatically be returned to us. An administration charge of £10 will apply to all orders returned due to non delivery or collection. Part of the initial delivery charge is often subsidised by ourselves but redelivery will be charged at full cost.
We insure your parcel against loss or damage while in transit. If we need to report your parcel as missing or damaged the courier company may wish to inspect or investigate the situation before agreeing to provide compensation. We are unable to resend your order until the courier company has concluded their investigation and authorised us to resend the order.
All items purchased on a single order must fit into a single box of not more the 0.170m cu and must not have a total weight of more than 25Kg. For orders that exceed 25Kg or will not fit into a single box less than 0.170m cu. we reserve the right to make an additional charge of £5.95 per additional box.
We reserve the right to pass on any additional charges in full made to us by the delivery agent or courier. Reasons for this may include but are not limited to:
Damaged Goods
All goods are checked before dispatch, but in the unlikely event of any items in your order being damaged, you should notify us within a reasonable time period, usually 24 hours after signing for the goods, giving details of the damaged items. We will arrange for the damaged goods to be inspected by a third party to confirm the damage. If the report from the third party agrees with your assessment we will collect the products free of charge and replace them without delay.
If you prevent the third party from assessing the damaged goods or dispose of them prior to assessment, we may be unable to replace them or issue a refund.
Missing Items
All parcels are weighed before dispatch to ensure the correct number of products are dispatched. If you believe that there may be item(s) missing from your order, please contact us within 3 working days of signing for your order and we will investigate. This may involve us speaking to third party companies involved in the supply and delivery of your items and may take a few days to complete.
Privacy
We value and respect your privacy and never pass on your details onto third party companies unless they are directly involved in the supply and delivery of your order. We will always act in accordance with our current registration supplied to the UK infomation commisioner and in accordance with the Data Protection Act. Full details on how information we hold is used, visit the UK's Data Protection Website. Our registration number is Z9733579
Due to the nature of our business we need to pass some of the information you supply to us onto third parties. For example: your delivery address etc. The third parties will never use this information to contact you about anything other than your order.
Email
Our main method of trading is via the internet and all communication will be made by email. When asked to enter an email address, please supply a valid address that is checked on a regular basis. Failure to provide a suitable email address may mean your order is delayed. It is your responsibility to ensure you can accept email from our domains. Please ensure any anti-spam software or system used by yourself or your service provider is updated accordingly. We can not be held responsible for any situation caused by email that does not arrive.
Cookies
From time to time, our web site may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive.
A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies are a normal part of web site functionality and do not damage your system. Unless otherwise stated, the cookies are used to e
We may use cookies to track patter
We only use cookies in a respo
For more information on cookies, visit www.aboutcookies.org
Content
All web site content including text, graphics, images, button ico
Compilation
The collection, assembly and arrangement i.e. compilation of all the content is the exclusive property of Esuasion Ltd.. or it's suppliers and protected by international copyright law.
Software
All the software used on this site is the property of Esuasion Ltd. or it's software suppliers and protected by international copyright law.
Use of site
The software and content on this site may only be used as a viewing resource. Any other use including, republication, tra